Help Desk

Welcome:
Welcome to Halsey & Griffith’s Online Help Desk. From this page you can request online support for your Ricoh, or Document Imaging solution provided by Halsey & Griffith.

Terms & Conditions:
In no circumstances shall Halsey & Griffith, Inc or its licensors be liable for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including system damage, loss of data, revenue, profits, use or other economic advantage) arising out of, or in any way connected with this service, any interruption to use the service, or any content obtained from or through the service, even if the party from which damages are sought or such partys licensors have been previously advised of the possibility of such damages.

Pricing:
Remote troubleshooting and resolution of network related issues are billed at $75.00 per hour. Onsite Network Support is billed at $150.00 per hour. Support for issues caused by equipment malfunction are covered under the customer’s maintenance agreement. Support for issues caused by change in customer network (servers, pc’s, switches, cabling etc.) are billed at our standard support rates.